AT&T Customers Report Wireless Service Down For Hours

AT&T is currently experiencing issues that are causing customers to see “SOS” instead of their usual service bars.

“We are working to resolve a software issue that may impact the ability of a limited number of our customers to connect to our wireless network. Keeping our customers connected is our top priority, so we appreciate your patience as we work to resolve this issue,” AT&T spokesman Jim Kimberly said in a statement sent to The Verge.

Kimberly also said that an explanation published by The mobile report The information was inaccurate. According to the outlet, AT&T internally found that an outage at a switching center “led to a cascade of issues, including service delays, failure to provide new SIM cards, and, for many, a complete loss of network connectivity” that can primarily affect iPhones and other Apple devices.

Reddit users have also reported service issues on some Android devices.

Tuesday afternoon also saw an increase in user reports on Downdetector. There has been a decline in reports since the peak, but as I was writing this article, the Downdetector graph has started to climb again.

Update, August 27: Added statement from AT&T spokesperson.