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Video shows DoorDash driver cursing customer over 25% tip, sparking online debate

What is an acceptable tip for a driver delivering a $20 pizza?

A TikTok video claiming to show a DoorDash delivery driver in Texas insulting a customer for the $5 tip she gave him has gone viral, sparking a new online debate about tipping culture in the US

“I just want to say it’s a nice house for a $5 tip,” the driver can be heard saying as he drives away from a house in the door camera video posted on TikTok more earlier this week by a user by the name of Lacey Purciful.

“Please!” the resident said, sounding surprised by the remark. “Fuck you,” the driver replies before walking away.

“So how much should I give for a $20 pie?” Purciful, who in a separate post said she herself had worked in the service industry for more than 10 years and provided “really good” advice, wrote in a caption.

Purciful, which did not immediately respond to an overnight request for comment from NBC News, said the driver was fired by DoorDash following the incident.

A DoorDash spokesperson confirmed that the worker was removed from their platform. They said the company also contacted the client about the incident.

“Respectfully requesting a tip is okay, but abusing or harassing someone is never okay,” the spokesperson said.

“Our rules exist to ensure everyone who uses our platform – Dashers, customers, merchants – has a safe and enjoyable experience,” they said. “We expect everyone to treat others with respect and we will enforce our rules fairly and consistently.”

The video fueled a growing debate in the United States about tipping culture, with some current trends complaining that they may have reached a tipping point.

“Tipping is out of control,” one social media user said, commenting on the video. They said they felt $5 for a $20 pizza was “more than” enough.

“I wear doors and most (not all) pizza delivery orders don’t tip. That was a tip from Rockstar,” another user said.

However, not everyone agreed with some calling Purciful “Karen” for contacting DoorDash about the incident.

A poster said it felt the driver shouldn’t have lost his job over the swap, writing: ‘What he said wasn’t right but he didn’t have to lose his job job because of it. Everyone is trying to make a living.”

Another commenter noted that the driver may have been concerned about the mileage, writing, “Maybe $5 wasn’t enough.”

The Covid-19 pandemic has shed light on consumers’ willingness to tip, especially in times of hardship, and many have taken to paying higher tips during the crisis, a study has found.

Figures provided to NBC News earlier this year by payment processor Square showed tipping frequency at full-service restaurants rose 17% in the fourth quarter of last year compared to the same period in 2021. Meanwhile, the frequency of tipping at quick-service restaurants, such as cafes and fast-food chains, increased by 16%, according to company data.

The apparent increase in tips came despite a period of record inflation, which eroded the discretionary income of many consumers.

While the pandemic has appeared to spur widespread shifts in tipping culture, the growing use of point-of-service, or point-of-sale systems, to process payments also appears to have made it easier than ever for customers to provide — and business demand – advice.

In a survey of restaurant executives by industry group Hospitality Technology, 71% of respondents said using data to “understand customer preferences and behavior” was their top reason for facilitating upgrades of the point-of-sale system, while for 57%, activating new payment options was the priority.

A recent Lending Tree survey found that 60% of Americans believe they tip more, NBC Boston reported. Around 24% said they felt compelled to tip when the option was presented, while 41% said they changed their shopping habits due to tipping expectations and 60% felt that tipping expectations had gotten out of control.


Not all news on the site expresses the point of view of the site, but we transmit this news automatically and translate it through programmatic technology on the site and not from a human editor.

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