Tony Diaz bought a rare guitar for his son, but when the package never arrived and that UPS said he had been lost, Diaz did not buy him.
UPS has in fact offered several explanations to explain why the guitar did not arrive, including an assertion that it was destroyed in the recent Forest Fire of South California, but Diaz was not convinced.
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“I just had an intuition that the guitar was stolen and that it was not damaged and destroyed,” shared Diaz, who lives in Hayward, California, shared with ABC7 News.
His intuition paid. After looking online, Diaz spotted the exact guitar for sale on the Guitar Center website, identified by its unique serial number. Adam Hulsey, who sold the guitar to Diaz, immediately “snatched” before Diaz made the round trip of about seven o’clock in Bakersfield to recover it.
“It was 3.5 hours to get there and it took 4 hours to come back,” said Diaz. “Was it worth it?” Yes, it was worth it. ”
When this devoted dad could not put himself in the property of his error, Hulsey and Diaz contacted the Investigation Unit of ABC7, 7 on your side. Journalist Melanie Woodrow contacted a UPS security supervisor, who said that the guitar had been stolen, but said the company could not reimburse Hulsey for more than the guaranteed value.
After additional conversations, UPS finally agreed to review the case.
‘So many different stories’
Diaz ordered the Dean Dimet Slime guitar – a signature model of “dimbag” Darrell Abbott, former guitarist for the metal group Plant – From Hulsey, who manages a small shop called Adam’s Guitar Addict in Denison, Texas. Hulsey would have sent three guitars that Diaz had bought at the same time, but only two arrived.
When Hulsey contacted UPS to find the missing guitar, he obtained a series of contradictory stories.
“Burned in a California forest fire, fell from a truck, fell from a train. So many different stories,” said Hulsey.
UPS finally told Hulsey that the package had been seriously damaged during the expedition and was thrown. The shipping company sent a remuneration to Hulsey, but only on the basis of the declared value at the time of shipment, which was not enough.
After recovering the guitar, which now has a bump and a visible stripe in the back, Diaz and Hulsey filed a police report and started UPS again, but the call would not have gone well.
“UPS was a bit – ‘Hey why do you call with this tracking number, this is already a closed case. The guitar was damaged and destroyed’ ‘and I told them on the phone – well, it’s so funny that the guitar was damaged and destroyed because I just bought it at the Guitar Center and I got it in my car,” said Diaz.
Now, with the help of 7 on your side, the Lime green electric guitar is to which it belongs – in the hands of Damian Diaz, the 16 -year -old Tony’s son.
“It’s a beautiful guitar. I really like her tone,” said the boy playing his new guitar in front of the ABC7 camera team.
In a statement to ABC7, a UPS representative said: “We strive to provide excellent service. We were in contact with the customer and resolved the situation.” Hulsey and Diaz confirmed that they had received a greater refund and were finally satisfied with UPS ‘response.
But the question remains: why did Hulsey and Diaz give many different explanations? According to UPS, a “victim code” has been assigned to the shipment and it is possible that customer service representatives do not understand what the code meant.
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Who is legally responsible for a lost package – and how to protect you
When a package disappears during shipping, which is on the hook depends on the situation and the insurance of the article.
In general:
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The sender (in this case, Hulsey) is responsible for bringing the item to the buyer. If a package is lost or damaged in transit, the The seller must generally reimburse it or replace itIt doesn’t matter if the loss was their fault.
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The carrier (like UPS) is responsible for the amount declared or assured at the time of shipment. If the item was not properly ensured, the refund may be limited.
This means that the buyer may not be lucky when the packages are lost or stolen, unless the item is provided or purchased via a platform with solid buyers’ protections.
So what can you do to protect yourself when you make expensive online purchases? Here are some tips to protect your precious articles, as well as your wallet:
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Make sure items of high value for their full replacement cost. Do not underestimate the value just to save on shipping.
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Pay attention to monitoring your package. If the follow -up stops or if the status seems to be blocked, immediately contact the seller. The seller can then contact the sender to get to the bottom of the delayed or missing shipment.
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Save receipts and documentation. If you need to report a missing package, you will need proof of value and proof of shipping.
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Make sure you buy renowned platforms that offer protection in the event of a problem during shipping.
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During the shipment, request a signing confirmation on expensive items to prevent theft after delivery.
For Diaz and Hulsey, it took persistence, a long trip on the road and an investigation team to resolve what should have been a routine delivery. And although they are happy, the guitar has been given to its legitimate owner – imperfections and everything – this story is a edifying story for anyone who ships or receiving precious items.
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This article only provides information and should not be interpreted as advice. It is provided without guarantee of any kind.
