The U.S. Postal Service’s giant distribution warehouse in Teterboro, New Jersey has become a “black hole” for delayed and lost packages – and it’s slamming customers across the country, The Post has learned.
According to screenshots from his correspondence, West Virginia’s David Yoho had to wait 22 days for a pair of New Balance sneakers he ordered from Amazon Prime because it got stuck in Teterboro. Connie Young, who lives in Guam, recently ordered a computer for $ 600 from Manhattan-based B&H Photo Video. It took 20 days to ship after landing in Teterboro, she said.
“This is the third package that has gone missing at this facility in the past month,” an angry business owner wrote on Safelyhq.com, a site that tracks health, safety and community issues. “What’s going on here? They’ve lost over $ 200 of my products.”
Nearly 40 complaints have been posted on Safelyhq.com since September 9, but the number of affected consumers and businesses is likely in the thousands, said website founder Patrick Quade, who also runs iwaspoisoned.com.
“It’s unprecedented to get this level of reporting for a single mail delivery facility in this amount of time,” said Quade.
The snafus at the sprawling Teterboro facility, which is a few miles west of Manhattan across the Hudson River, comes as Postmaster General Louis DeJoy announced a national mail slowdown in the part of a cost reduction plan that went into effect on October 1. In addition to slowing first class mail by about a day, the plan includes reductions in air mail and restrictions on the distance a courier can travel in a day.
The USPS, however, insists the Teterboro situation has nothing to do with cost cuts, instead blaming Hurricane Ida. The roof of the nearby Greater Newark fulfillment distribution center “partially collapsed” on September 1 due to storm damage, the USPS said. The mail that Newark processed – between 250,000 and 300,000 pieces per day – was transferred to other facilities, including Teterboro, he added.
Additionally, the USPS maintains that Teterboro has not “had significant delays in processing.” The facility even got a new 248-foot-long mail sorting machine over the summer that is supposed to sort up to 6,500 packages per hour, about 1,000 more than the system. previous.
“While we are aware of some delays, overall parcel service continues to improve, despite the increase in volume resulting from the Newark facility outage,” USPS said in a statement to The Post .
Indeed, many customers complain that the USPS has not given any updates or notifications regarding the delays, even though they have resorted to missing mail filing or refund requests. This includes a consumer in Tennessee who said he paid $ 26 for a two-day delivery and a customer in Westchester, NY, who paid Priority Mail $ 72 for a large package.
“You can’t have anyone on the phone and I need this package for an event,” wrote a client from Alabama to Safelyhq.com on September 23. “I feel awful for people who might need medicine or something urgent.”
“Package has been in Teterboro since September 3rd. We are now September 25 with no update! A client from Virginie fumed.
Dozens of frustrated consumers are also posting their missing mail experiences in Teterboro on Reddit, including one that showed a photo of a package that arrived “12 days late and 11 days without an update.”
The package, however, came with an apology sticker from the USPS, because its contents – valued at $ 130 according to the Reddit user – were missing.