Telstra involved in massive data breach with up to 130,000 customers affected as telecom giant explains how ‘unacceptable’ leak happened
- Details of thousands of unlisted Telstra customers have been published online
- Over 130,000 customers affected by shared names and addresses
- The telecommunications giant accused him of an internal error and issued an apology
Contact details for more than 130,000 unlisted Telstra customers have been published online following an internal error.
The telecommunications giant is “communicating” with customers whose contact details were “incorrectly” made available via Director Assistance or the White Pages.
Names, addresses and phone numbers are among the details that have been released.
Details of more than 130,000 unlisted Telstra customers have been published online following an internal error (stock image)
Chief Financial Officer Michael Ackland said that although the company has regulatory obligations to provide these services, there has been a “misalignment” of databases.
“(It) resulted in some customers’ names, numbers and addresses being listed when they shouldn’t have been,” Mr Ackland said.
“This was the result of database misalignment – no cyber activity was involved.”
Mr Ackland said that as soon as the telecommunications company was notified, work began to remove the identified affected customers from the services.
The company is in the process of contacting all affected customers and will also offer free support through IDCARE.
“We are conducting an internal investigation to better understand how this happened and to prevent it from happening again,” he said.
The telecommunications giant is ‘communicating’ with customers whose contact details were ‘incorrectly’ made available via Director Assistance or the white pages (stock image)
“Protecting the privacy of our customers is absolutely paramount, and for those customers affected, we understand that this is an unacceptable breach of your trust.”
“We’re sorry this happened and we know we let you down.”
The incident is the latest in a string of incidents that have seen customer details leaked after cyberattacks, including from Optus and Medibank.
Russian cybercriminals hacked into Medibank’s customer database and stole the medical records of nearly 10 million current and former customers.
The hackers have since released the full data on the dark web, including procedures and conditions related to abortions and mental health disorders, following Medibank’s refusal to pay a $15 million ransom.
Russian cybercriminals have hacked into Medibank’s customer database and stolen the medical records of nearly 10 million current and former customers (stock image)
Meanwhile, a new cybersecurity strategy will be developed by global experts with the aim of making Australia the safest nation in the world, having become “unnecessarily vulnerable”.
Cybersecurity Minister Clare O’Neil announced the drafting of Australia’s Cybersecurity Strategy 2023-2030 at the National Press Club in Canberra on Thursday.
She also unveiled the expert advisory board that will develop the new strategy.
It will be chaired by former Telstra chief executive Andrew Penn, and also led by former Air Force chief Mel Hupfeld and Cyber Security Cooperative Research Center chief executive Rachael Falk. .
“The cybersecurity strategy will help Australia lead the whole nation in the fight to protect our citizens and protect our economy,” Ms O’Neil said.