Stubhub could not deliver my Rod Stewart tickets. Am I compensating? – The Mercury News

QUESTION: I bought tickets in Stubhub for a Rod Stewart concert in Paris last year as a Christmas gift for my fiancée.

Stubhub was supposed to send us paper tickets just before the concert. But a few days before the tickets, I received a Stubhub email saying that the seller had changed the delivery method for our tickets for electronic tickets.

We reserved our Chicago flight in Paris and a hotel room and arrived a few days before the show. The day of the concert, I received another Stubhub email declaring that I should not worry and that our tickets would be sent to us before 3 p.m.

But Stubhub did not deliver our concert tickets, and the company said that it would reimburse my purchase price for tickets.

It was our only reason to fly for Paris, and our trip was ruined. I think Stobhub should reimburse us for our plane tickets and our hotel rooms, because the concert was the reason why we flew to Paris.

– Joe Barrett, Chicago

ANSWER: Stubhub should have delivered your tickets as promised. It was correct to reimburse yourself for your purchase. But should it also cover your expenses? An overview of the World User Agreement of Stubhub reveals the unfortunate response: it is not responsible for “any special, indirect or consecutive damage” linked to your purchase of tickets. In other words, he is not responsible for your plane tickets and your hotel rooms.

This is the contract you have accepted when you bought your tickets via Stubhub. But it is not necessarily the right thing. And even if they don’t want to talk about it, I think we should. (Yes, Rod Stewart fans – I will include many song titles in this story, so get ready.)

I examined the correspondence between you and Stubhub. You came to Paris for the concert, and you had every reason to believe that you will receive the tickets by e-mail. And you were disappointed a few minutes before the show. Talk about living in a broken dream!

I think Stubhub could have done much better. You may have contacted someone higher than the AI ​​that probably answered your question. I publish the names, numbers and email addresses for Stubhub customer service managers on my consumption advocacy site, Elliott.org.

Is everything lost? No. Stay with me for the conclusion. I got my hands in Stubhub on your behalf.

“The seller did not deliver the tickets in time and was sentenced to a fine depending on the policy,” said a representative. “However, we found that the situation was not properly degenerated by customer service when the tickets were not delivered on time.”

Stubhub said that the company offered replacement tickets on the day of the event, but unfortunately, not in the same level as your original purchase, and you refused. I asked, and you said you bought seats in the first row. “The only seats available when Stubhub offered replacement seats for the closed countertop concert was right in the back of the theater,” you told me.

Stubhub apologized for his inability to deliver the tickets and offered a credit of $ 864, which should cover the cost of participation in another next Rod Stewart concert.

Christopher Elliott is the founder of Elliott Advocacy, a non -profit organization that helps consumers solve their problems. Send him an email at Chris@elliott.org or get help by contacting him at https://elliottadvoccy.org/help/.

© 2025 Christopher Elliott.