- Some Cybertruck owners are reporting problems that they say occurred shortly after delivery.
- BI counted six owners online claiming to have encountered a “critical direction error” warning message.
- The problem appears to cause the electric vehicle to slow down to a few miles per hour and display a red warning screen.
Some Cybertruck owners are using the Internet to report problems with their new Tesla pickup truck. Many say the problems started a few days after receiving the vehicle.
Last week, Thomas Remo, known for his YouTube channel “Gear Down,” shared a video of his Cybertruck appearing to break down just moments after delivery.
In the video, Remo has just started driving the vehicle down the road when the truck starts beeping and its infotainment system flashes red with the alert: “Stop SAFELY: Critical Steering Problem Detected “.
The warning message states that the truck’s system has detected a “high voltage system error” and that service is required because the electric vehicle may not be able to restart, according to several images of the vehicle’s screen. error posted online.
As the warning message flashes, Remo’s truck appears to gradually slow down to a few kilometers per hour.
“My foot is on the ground and it’s not moving,” Remo said in the video.
The YouTuber was able to reset the vehicle by turning it off and on again, but said he encountered the problem four more times within a 44-mile radius after driving it when he tried to accelerate with the truck in “beast mode”, a similar driving mode. to Ludicrous mode which allows a Tesla to accelerate more quickly.
The vehicle was eventually towed to a Tesla service center, Remo said in the video.
“This car just doesn’t work,” he said. “This car is a lemon.”
According to a screenshot shared online by Remo that it said showed the invoice from Tesla’s service center, the company said the problem was the result of a low-voltage harness connected to the auxiliary bay. Technicians replaced the auxiliary bay and auxiliary cover at no cost to the homeowner, according to the invoice.
Several owners have reported the same problem
At least five other people who identified themselves online as Cybertruck owners said they saw the same warning screen. A Cybertruck owner on a Cybertruck owners forum said he saw the warning message but had less success resetting the vehicle.
“It was great for 5 minutes…tried everything, rebooted, screen stayed black and keeps beeping,” they wrote on the forum. “Tesla really rushed these trucks, what a nightmare.”
Another owner said he continued to drive the vehicle over time for about 2,000 miles and saw this happen “randomly.”
“I get out, lock the car, wait a few seconds, get back in and usually it works again,” the owner said on the Cybertruck forum, adding that sometimes you have to repeat the process two to three times and wait . the parts to come to repair it in a service center.
Tesla and Remo did not respond to a request for comment.
According to the Cybertruck owner’s manual, the problem does not indicate a steering problem.
“This alert indicates a possible problem with one of multiple redundant sensors and actuators designed to ensure that the electric steering system always remains available while driving,” the manual states.
The alert can be cleared by exiting and re-entering the truck, according to the manual.
“If you attempt this successfully and no other alert messages appear on the touchscreen indicating potential steering problems or inability to drive, continue toward your destination,” the manual states. “If this alert recurs on your next trip, or occurs multiple times on subsequent trips, it is recommended that you schedule service.”
This isn’t the only problem Cybertruck owners are reporting online: Owners have also reported issues with the ADAS system and charging. Since the truck’s release last November, a Reddit forum dedicated to examples of trucks experiencing problems, r/Cyberstuck, has taken off and has 10,000 members.
It’s unclear how many Cybertruck owners have experienced problems with the truck or what percentage the alleged problems represent overall. Many have shared positive experiences with the vehicle. During his first life test with the truck, tech YouTuber Marques Brownlee said he was impressed with the vehicle.
“I think they really got something solid here,” Brownlee said at the time.
Cybertruck owners have also proven to be a resilient bunch. After some owners started spotting rust spots on the truck earlier this year, they told Business Insider they weren’t bothered by the problem. They were quick to find ways to fix it – sharing tips for cleaning the truck and purchasing wraps to protect the stainless steel exterior.
Do you work for Tesla, own one, or have a tip? Contact the reporter via non-business email and device at gkay@businessinsider.com
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