Recent efforts to make the San Diego cart and safer, cleaner and more effective buses seem to stimulate the rider’s satisfaction and help attract more high income runners who do not depend on transit to move.
Five times more than many horsemen of the metropolitan public transport system say they have become more satisfied in the past year than they have become less satisfied, according to a new survey.
The satisfaction of the rider with regard to cleanliness, security, efficiency and convenience is much higher on carts and buses of San Diego to an average of several other transit agencies across the country, according to the survey.
“I very rarely see notes at all levels as high as these,” said Chris Tatham, who led the investigation for the Institute etc.
Public transport officials claim that the high satisfaction of the rider is crucial for the growth of traffic for two reasons: satisfied customers are constantly returning, and they often pass the word to other members of the community.
But perhaps more notable in the results of the survey is the increased use of local transit by people with higher income who most often choose to move in transit even if they have a car.
More than 22% of trolleys and more than 15% of bus users declare annual income over $ 75,000. And 7% of trolleys and 4% of bus users have income over $ 150,000.
“There is certainly a trend towards people who have choices that start to choose more and more,” Tatham told the board of directors of the Metropolitan Transit System on Thursday. “We have more high -income users on the two services compared to two years ago.”
One possible reason for this trend could be the efforts of San Diego to encourage developers to build more high height and height housing in densely populated and high -income areas.
While 83% of horsemen and 72% of tram runners say they depend on the transit to obtain places, this means that 17% of cyclists and 28% of horsemen choose transit transport when they have a car or have other options.
More than half of bus users and 39% of trolleys say they take five times or more per week. But Tatham said these figures were down, in part because the number of people using transit for leisure several times a month increases.
“Leisure and special events have increased significantly compared to a few years ago,” responded to the survey for the use of transit, said Tatham.
Trolley runners have listed leisure activities – such as visiting the family, attending a baseball game or shopping – as a goal of using transit 14% of the time. The ratio for riders was 11%.
Another promising statistic: a third of bus runners said the bus was just as practical as walking or driving. The ratio of trollers of trolleys who said it was lower, at 23%.
The investigation, which included 1,987 bus runners and 1,778 trollers of carts chosen at random last November, revealed that the cart and cyclists are ethnically diverse.
Those who identify themselves as Hispanic or Latinos have constituted the largest share of traffic on both modes – 46% on the cart and 39% on buses. White runners were next, 24% of tram runners and 22% of horsemen.
Users aged 18 to 29 dominated traffic on the cart and the bus, with twice as many users as any other age group.
The survey revealed that most MTS runners are satisfied with security, both while waiting for buses and trolleys and driving them. A separate investigation last fall focused on security alone revealed that almost four times more runners said they felt more safe than year earlier.
Public transport officials attribute such a big leap to their efforts to strengthen security and give agents of the application of laws on issuing quotes for crimes such as battery and indecent exposure. Lighting has also been improved in many stations.
Tatham said that a note of precursation of the investigation was cleanliness. While trucks and local buses have been assessed higher for cleanliness than the national average, Tatham said there was still a considerable place for improvement.
Only 54% of respondents evaluated bus and trolley stations as clean, while 65% said that the buses were clean and 53% said that cart cars were.
Originally published:
California Daily Newspapers
