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Samsung customers sue over allegedly faulty fridges

Electronics giant Samsung is facing a class action lawsuit from customers who claim some of the company’s refrigerators aren’t keeping their food cold enough.

Lawyers representing Matthew Jordan and Lisa Saghy filed the lawsuit last Friday in New Jersey, where the South Korean company’s US operations are based. The lawsuit accuses Samsung of unjust enrichment, false advertising and consumer fraud.

At issue is a line of refrigerators Samsung sells to US customers, which have double French doors and a bottom freezer, range from $1,000 to $3,000 each and come with a one-year warranty, the companies said. lawyers in court documents.

“They exceed the temperature at which food can be safely stored,” the lawsuit alleges. “This defect is fatal to the operation of refrigerators, which have only one purpose: to keep food and other consumer goods at a safe temperature.”

Samsung did not respond to a request for comment Wednesday.

Jordan, a Southern California man who purchased a Samsung refrigerator for $1,300 in June 2020, noticed months after purchase that the temperature inside the refrigerator was inconsistent. He then used a thermal camera and found the temperature to be 45 degrees at the top of the fridge and 29 degrees near the bottom, according to court documents.

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Saghy, from southern Pennsylvania, bought his Samsung refrigerator in 2017 for around $2,250, according to court documents. She later noticed that the fridge wasn’t keeping a cold temperature, according to the lawsuit. Saghy asked a Samsung technician to come and repair it, but the technician allegedly told Saghy that the device had a defect and could not be repaired, according to the lawsuit.

Lawyers for Jordan and Saghy said the problems with Samsung refrigerators have been known for years. They noted that customers had sent more than 600 complaints to the Consumer Product Safety Commission about Samsung fridges between January 2019 and December 2021.

The temperature-related lawsuit is separate from the hundreds of complaints consumers have made online about the ice maker in other Samsung refrigerator models. Frustrated consumers created a Facebook group – Samsung Fridge Recall USA Now – where they posted videos of their faulty appliance. The group’s moderator, Tom O’Shea of ​​Ohio, told CBS affiliate WTKR that he was trying to help people get a refund for their purchase.

“People ate food, got sick, then realized it was the fridge,” O’Shea told the station. “After they get rid of the refrigerator, their stomach problems go away.”


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