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Otter integrates AI bots into group chat

Otter, the automated transcription service, is rolling out a new AI feature that lets groups ask a chatbot questions about what happened in their previous meetings. It takes information about all the meetings that group members have attended and answers questions such as “What did we decide yesterday?” »

The feature is called “AI Chat in Channels” and essentially opens Otter’s AI chats to a group instead of the single-user experience they currently are. Channels, which can be found on the Otter platform, work a bit like Slack chats. They allow people to speak with frequent collaborators and share transcriptions with each other.

Most of AI’s generative chat features – those that scan a user’s calendar or emails – are normally only available in single conversations, in which only one person interacts with the AI. But Otter says AI Chat in Channels allows multiple people to ask questions about Otter’s AI.

Otter hopes the group chat feature will allow teams to work together faster, because they can all talk about projects to get information from the chatbot without having to go through another channel.

Otter is also expanding the scope of meetings its AI chatbot can extract data from. Previously, if a user launched Otter’s AI chatbot while accessing a specific transcript, the chatbot could only answer questions about that meeting or conversation. Otter will now extend this to all meetings and transcripts the user has.

The company is also adding an AI conversation summary, which will identify actions to take even during the meeting.

Otter has added generative AI capabilities over the past two years. Last year, she launched a chatbot that allowed her to “attend” meetings for people. In 2022, it introduced meeting summaries into transcripts. As an Otter user, I can confirm that these summaries exist, although I have not yet used other generative AI features on the platform.

Full AI features will be available to all Otter users, including the free Basic plan.

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