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Nurses and visitors describe conditions in hospitals

NASHVILLE, Tenn. (WKRN) – “Pure and utter chaos from the second you walk in the door. »

That’s how a nurse described what’s happening inside a local Ascension hospital following a cyber attack.


Wednesday, May 15 marks one week since the hospital system was impacted, affecting areas of Tennessee as operations continue to be disrupted. Nurses must now use manual, paper-based systems.

“This is truly a crisis situation and it needs to be treated as such,” a nurse advocate known as “Nurse Erica” on social media told News 2.

Everything from charting and ordering tests to how labs are sent out and scans are read is affected, according to medical professionals News 2 spoke with.

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Nurse Erica said she heard the cries for help from those on the front lines here in Middle Tennessee.

“We’re a week into it now and there’s no end in sight. They say it’s very tense at work, in the atmosphere, that nurses are worried about patient safety and also their own nursing license, because all the safety controls that we have in place have been virtually eliminated,” explained the registered nurse.

Some nurses told News 2 they had to replace medications in their automatic dispensing cabinet, making them concerned about patient safety.

“Not only is this where the RaDonda Vaught situation took place, but it’s a very similar situation and they have to ignore all the medications in their Pyxis or their vending cabinet, and they can’t scan the medications, so you can’t scan the cuff on the patient or the barcode to see if it’s the right prescription or the right dose for the patient. These are basic safety checks that have been eliminated,” a said. Nurse Erica said.

“A chaotic experience,” is how Gina Lennon summed up her father’s visit to Ascension Saint Thomas Rutherford on Monday, May 13.

“The nurses didn’t know what to do because the computers and phone lines were down, and it was a really difficult situation. They wrote things down. They asked a lot of questions, repetitive questions, questions over and over again. Some things weren’t written down that should have been. They tried to give my dad medicine he shouldn’t have been taking, and luckily I was there to intercept them,” Lennon said.

Hospital staff seem overwhelmed.

“It seemed like there was no plan B if the system went down,” Lennon said.

“They all say we weren’t prepared for this, we were given a bunch of unavailability forms, paper forms, and that’s it,” added nurse Erica.

Ascension officials said some hospitals are currently implementing a diversion process for ambulance services. News 2 checked with other local hospitals to see if they were seeing an influx of patients.

TriStar Centennial Medical Center officials sent a statement saying, “TriStar Centennial has seen a higher number of patients over the past week. We have the resources to manage the increase in patient volumes while continuing to provide high-quality, compassionate care to our patients and community.

Officials at Vanderbilt University Medical Center said they were preparing to take in additional patients, but “so far there haven’t been that many.”

Ascension officials said they are making progress, but it will take time to return to normal operations after this “ransomware incident.” They did not answer our question about the safety of the drugs.

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They created a page with the latest updates on their progress toward restoration.

Ascension has more than 250 locations throughout Middle Tennessee.

The Tennessee Health Facilities Commission told News 2 they are monitoring the situation.

News Source : www.wkrn.com
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