By Christopher Elliot | Solved problem
Shira Newman buys a ticket for a Mme Pat show but ends with three. Why can’t she obtain a full refund for the two unwanted tickets? And why does Eventbrite not help him?
Q: I recently bought a ticket via Eventbrite, a ticket platform, for a series of comedy shows featuring my favorite actor, Ms. Pat. The ticket includes access to three events over a single weekend.
When I checked my credit card statement, I was shocked to discover that I was billed three times for the same ticket! I immediately contacted the event organizer, who agreed to reimburse the double tickets. However, they informed me that they could not reimburse the event costs, which amounted to $ 15 per ticket. They explained that if I had disputed the costs of my credit card company, Eventbrite would always charge them the costs.
When I tried to contact Eventbrite to ask questions about his customer service, I could only interact with a useless IA bot. It looks like a scam that I have to pay for these costs for double tickets that I never intended to buy.
I tried everything and I lack options. Is there something you can do to help me get a full refund? – Shira NewmanPortland, ore.
A: Although double orders are rare, they occur – and the organizer is required to make a refund. The requirements of the reimbursement policy of the organizer of Eventbrite dictate that the organizers are responsible for the reimbursement of your money. Thus, when an error like this occurs, we expect that it is complete reimbursements, regardless of what Eventbrite does or what costs are reimbursable for the organizer.
I can only imagine what Mrs. Pat could have to say about this double charge. In fact, she probably looks like nothing. It would just give you the look. You know what I’m talking about. It is this look of disbelief.
You may have prevented that it does not be very careful when booking your tickets. Sometimes, when a sale does not go right away, you are tempted to click the “Buy” button again. This can lead to double or triple purchases. We don’t know what happened in your case. Eventbrite wouldn’t say if you press the button three times or if it was suffering from a kind of problem. But I think we can all agree that you were stuck with two tickets that you did not want.
You did the right thing by directly contacting the organizer and the event. You have also done a great job to keep track of all communications. In cases like this, the documentation can be invaluable. This shows you trying to work on the system and giving the system a chance to work for you.
Remember that you can always degenerate a complaint from a business manager. I publish executive contacts for many companies on my consumer defense site, Elliott.org. Here are the appropriate contacts for Eventbrite.
I contacted Eventbrite on your behalf to investigate this problem. A representative recognized double orders and explained that the organizer had been invited to deal with a full refund, including costs. “When a double order occurs, the organizers can reimburse them, including our costs, via our platform,” he said. Apparently, the organizer was not aware of this capacity.
Eventbrite did not want to make you wait, so he intervened and gave you a full refund for double tickets, including the costs.
Christopher Elliott is the founder of Elliott Advocacy (https://elliottadvocacy.org), a non -profit organization that helps consumers solve their problems. Send him an email at Chris@elliott.org or get help by contacting him at https://elliottadvoccy.org/help/
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