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Max does the minimum: HBO Max users report connection errors when migrating streamer’s site to Max

If you’re an HBO Max subscriber, you should have received a notification this week about the site’s renaming and conversion to Max, which takes place today, May 23.

The first thing the message said was that “subscriber billing and login information for Max is the same as your HBO Max account.” He also explained that “depending on your devices, one of two things will happen: HBO Max will automatically update to Max. Or, when you open HBO Max, you’ll be prompted to download the Max app. Now that the change has begun, many HBO Max subscribers have complained that these changes aren’t as straightforward or seamless as they’d hoped, with some devices not even showing an option to sign in to Max.

HBO Max is currently only transitioning to Max in the US, but some users based in Puerto Rico – part of the US – have noticed that their services have expired.

Other subscribers are still complaining that Max doesn’t work on select devices like Roku and Fire TV.

And although it was made clear that some users would need to download a new app to access the new platform, many are unhappy or simply unsure which app to use as they now have HBO apps. Max and Max. on their devices.

On the other hand, once subscribers are finally able to access the app, they will not only have access to the HBO streaming library, but also programming from Discovery brands such as HGTV, Discovery Channel, and Food Network.

Representatives for Max have yet to comment on the glitches and issues experienced by subscribers as of press time, but a report said yesterday that Warner Bros. Discovery has set up numerous “war rooms” around the world to resolve any technical issues that arise.

“The whole team is on standby,” said Avi Saxena, chief technical officer of Warner Bros. Discovery, and that customer feedback will be evaluated daily to prioritize fixes.

Listen, as long as everything works in time for the Succession final, it will be fine.



New York Post

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