An Illinois family mistakenly purchased $10,000 worth of Disney+ gift cards, thinking they were for the theme park.
In a series of TikTok videos, Andie Coston explained her family’s holiday confusion and asked for advice.
Fortunately, Disney reached out and helped resolve the issue, Coston told Business Insider.
An Illinois family’s vacation almost went wrong after they mistakenly purchased $10,000 worth of Disney+ gift cards, thinking they could be used for theme parks.
Andie Coston, a 41-year-old social worker, took to TikTok last week to explain the confusion and ask for help getting the money “in the right form”.
In his first video – which has since garnered over 3.1 million views – Coston shared that his family had planned to take a big trip together this Christmas.
“To save money, my parents bought 10,000 Disney gift cards to buy our tickets and restaurant reservations,” Coston said in the video’s captions.
However, when her parents had trouble loading the gift cards to buy the park tickets, she realized they had made a mistake, according to the video.
Coston then showed a thick stack of gift cards on his table and revealed they were for Disney+, Disney’s streaming service, and not the parks, according to the video.
“It’s been over 70 years of Disney Plus,” she said in the superimposed video captions. A premium, ad-free Disney+ subscription costs $139.99 per year, according to the Disney+ website.
She then asked TikTok to help her resolve the issue, adding that “her mom is distraught, her dad is frustrated, and the kids are worried we won’t get into Disney.”
Coston’s initial video quickly blew up and she received over 7,000 comments from other TikTok users. Some users gave him advice on how to fix the problem, while others were skeptical about how the confusion could have happened in the first place.
In a few follow-up TikTok videos, Coston clarified that the incident happened in part because his parents are 78 and don’t use streaming services, so they didn’t really understand what Disney+ was.
She also clarified in another follow-up video that she couldn’t return the gift cards because the numbers were already scratched off.
About a day after Coston posted her first TikTok video, she announced that someone from Disney had contacted her parents and offered to turn Disney+ gift cards into Disney Parks gift cards.
Coston confirmed to Business Insider that the gift card confusion has been resolved.
“Disney called my parents and rectified the situation,” Coston told BI. She also added that she has since heard from many people who have done this or know someone in the same situation as her.
“We are very happy that the issue has been resolved and I am happy that this will raise awareness for those who may have made the same mistake,” she said.
Disney did not respond to a request for comment sent by Business Insider.
Correction: December 26, 2023: An earlier version of this story incorrectly stated the cost of a Disney+ subscription. It’s $139.99 per year, not per month.
Read the original article on Business Insider
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