Disney Plus not working? 9 ways to fix it


  • To fix Disney Plus when it’s not working, try clearing the app or your web browser’s cache.
  • You can try updating your app or checking if your Wi-Fi or Disney Plus connection is down.
  • You can also check if there are any content restrictions on your network or any error codes.

Disney Plus is one of the leading streaming services, with a gargantuan video library that includes most Disney movies and TV shows, such as tentpole franchises like Star Wars and Marvel.

But if you’re having trouble getting the Disney Plus app to work properly on your mobile device, computer, or TV, there are a number of potential fixes.

Here are the troubleshooting steps you should try to get back up and running.

Close Disney Plus and restart it

You can resolve many issues with the Disney Plus app by closing the app and restarting it. If you need a reminder, here are the instructions for closing an app on Android and closing an app on iOS. After closing the app, relaunch it and see if that fixed the problem.

Closing the disney plus app on iOS.

The first thing to try is closing and restarting the Disney Plus app.

Dave Johnson/Insider

If the issue is with a streaming player or smart TV, you can also close and restart the app, although instructions for closing the app vary depending on your device.

Check your Wi-Fi connection

It may seem obvious, but if you’re having trouble with the Disney Plus app, make sure you have a working internet connection. There are plenty of ways to test this – for starters, check the Wi-Fi and cellular signal strength icons at the top of your phone or tablet. You can also try watching a video on another site, such as YouTube.

The home screen on iOS.

You’ll struggle to watch Disney Plus if you don’t have a strong Wi-Fi or cellular signal.

Dave Johnson/Insider

If there is a problem with your connection, restart your Wi-Fi router and cable modem by turning them both off for at least two minutes, then turning them back on and waiting about 10 minutes for your connection to recover.

Check if Disney Plus is offline

While Disney Plus should be up almost all the time, it’s worth checking to see if the service is offline. DownDetector tracks the status of websites and services, so you can go to the Disney Plus network status page on DownDetector to see what it’s reporting.

The Disney Plus network status page on DownDetector.

Check the status on DownDetector.

Dave Johnson/Insider

Fix Common Disney Plus Error Codes

Disney Plus may also give you a hint of what’s wrong by displaying an error message to help you troubleshoot. Many of these errors are cryptic, but they are often better than nothing. Here’s a brief guide to solving the most common Disney Plus error codes.

  • Error code 24 or 43: This error usually means that your internet connection is very unstable. The solution is usually to improve your signal, such as resetting your WiFi router and modem, switching to a wired Ethernet connection instead of WiFi, or moving to a different part of the house to get better WiFi reception.
  • Error code 73: This error often indicates that you are trying to access content from another country or region, which Disney does not allow. If you are not intentionally trying to access content from another region, restart your router and modem. A VPN could also be the culprit; if you are using one, turn it off.
  • Error Code 83: This may indicate that the service thinks there is a compatibility issue with your device. Make sure the device is compatible with Disney Plus, and if so, restart it. Check for driver and system updates, and if all else fails, reinstall the app. If possible, try using Disney Plus on another device.

Make sure Disney Plus is available in your region

If you’re traveling and Disney Plus isn’t working, the streaming service may not be available in the region you’re in. You can easily check if Disney Plus works in this country.

If not, you can try setting up a VPN and setting it to your current region to get access, or you can wait until you get home to stream.

Determine if a network administrator is blocking Disney Plus

Sometimes people and organizations place content restrictions on their Wi-Fi. For example, network administrators at a school, library, or workplace can block your device from accessing Disney Plus when using the Internet.

In this scenario, the best way to work around this problem is to switch to mobile data if you are on a phone. You can also create a personal hotspot on your iPhone or Android that your computer can connect to. Otherwise, wait until you get home to use your own Wi-Fi for streaming Disney Plus.

Update the Disney Plus app

If you’re using the Disney Plus app on Android or iOS, be sure to use the latest version. Sometimes bugs can prevent it from working properly and updating it can fix the problem.

If you need a refresher on how to do this, you can check out our guide on updating Android apps and updating iOS apps.

Clear app cache

If you’ve tried all the fixes above and the Disney Plus app on iOS or Android still isn’t working, you might have a corrupted app cache.

If you are using Android, you can clear the cache with just a few clicks. The process may vary depending on the version of Android you are using, but here is the general procedure:

1. Start the Settings application.

2. Faucet Apps and Notifications.

3. Faucet See all apps then press Disney+.

4. Faucet Storage and caching.

5. Faucet Empty the cache.

Unfortunately, iOS doesn’t give you a quick way to clear app cache, so if you’re using an iPhone or iPad, you’ll need to uninstall the app and reinstall Disney Plus from the App Store.

To note: You should also uninstall and reinstall the Disney Plus app on Android if clearing the cache didn’t work.

Clear browser cache

If you’re watching Disney Plus on a browser, a bad cache can also cause bad behavior. Clearing the cache is a quick and easy process that can fix the problem. To that end, we have a guide you can read on clearing Google Chrome cache, clearing Firefox cache, and clearing Microsoft Edge cache.



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