CDK Global told its auto dealership customers Tuesday that the software tools that power their businesses will likely remain unavailable for the rest of the month after the company was hacked. causing a system-wide outage.
The announcement comes a full week after the initial CDK cyberattack, which the company calls a “ransom event“, paralyzing 15,000 car dealerships in the United States
“We think it’s important to say that we don’t think we will be able to have all dealers online before June 30,” CDK Global said in a recorded message on a helpline and in a memo sent to dealers Tuesday.
The company added that it was “continuing the process of restoring our core applications” and that progress had been made to make systems functional again after several cyberattacks by a group believed to be based in Western Europe. Is made them fall.
With the outage expected to last at least five more days, CDK encouraged its dealer customers to consider other ways of processing sales until its system is fully restored.
“If you need to develop alternative plans for your month-end financial close process, you should do so to help your dealership continue to operate until claims are recovered,” CDK said in the recording. It also directed customers to a dealer resource center with commonly used applications and forms that remain available to customers.
Cyberattacks have left many the car dealership spins its wheels as they try to serve car buyers. Some dealerships closed their doors during the outage, while others say they have millions of dollars at stake. CDK has not indicated whether it will offer its customers any financial remedies related to the outage.
Grub5
