Apple issues urgent guidance for iPhone users amid wave of cyberattacks. Credit: Jorge Quinteros / Flickr / CC BY-NC-ND 2.0
Apple has issued a new alert for iPhone users following a recent cyberattack that has affected more than a billion devices. Hackers are using a variety of tricks, including impersonating Apple employees, to obtain personal information such as passwords, security codes, and financial information.
The company urged iPhone users to be wary of phishing emails that attempt to steal information or money, fake pop-up ads, misleading offers, unexpected calendar invites, and phone calls that are scams. It stressed that its support team never asks users to log in through a website link. It also doesn’t ask for passwords or two-factor authentication codes.
Apple said: “If someone claiming to work for Apple asks you for any of the above information, they are a scammer engaging in a social engineering attack. Hang up the call or end contact with this person.”
Two-factor authentication for added security and protection against cyber attacks
For added security, iPhone owners should enable two-factor authentication if they haven’t already. This setup requires a password and a six-digit code to access personal accounts from another device.
Apple advises users to be wary of calls that appear to come from a legitimate number but are actually from scammers trying to steal personal information. These callers may try to build trust by mentioning details such as your home address, place of work, or even your Social Security number.
Apple has warned that scam calls often create a sense of urgency to prevent people from taking the time to think about it or contacting Apple directly. For example, scammers may claim that even if you are free to call Apple back, the scam activity will continue.
🚨#BREAKUP: Cyberattack targets Apple ID users A massive cyberattack targeting Apple ID users has prompted an urgent warning to all 1.46 billion iPhone users. Cybercriminals are using SMS phishing tactics, impersonating Apple, to trick recipients into clicking on links… pic.twitter.com/qdK2oJA5e5
Apple’s support page warns that scammers may also ask iPhone users to turn off security features like two-factor authentication or device theft protection.
“They claim this is necessary to help stop an attack or to allow you to regain control of your account,” the Apple spokesperson said. “However, they are trying to trick you into reducing your security so they can conduct their own attack.”
Apple’s Guidelines for iPhone Users If You Receive a Fraudulent Message or Call
To avoid falling victim to a fraudulent email or message, Apple advises users to watch out for signs of a fraudulent email or message. Start by checking whether the sender’s email address or phone number matches the company’s official information. Check whether the email address used is different from Apple’s official email address.
Also, carefully review links in messages to make sure they lead to the official Apple website. Compare the message with others you’ve received from Apple to determine if it looks suspicious or asks for sensitive information like passwords or credit card numbers.
If you receive a suspicious call, it is essential to hang up immediately and contact Apple directly to verify the notifications. Users are also encouraged to report fraudulent calls to the U.S. Federal Trade Commission or local law enforcement.