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Amazon’s ‘Alexa Together’ senior care subscription service for families now supports up to 10 caregivers – TechCrunch


Amazon is introducing two new features for its “Alexa Together” senior care subscription service. The subscription extends the existing Amazon Alexa Care Hub product and includes an emergency telephone helpline, fall detection response features, a remote assistance option that allows members of the family to manage settings on the senior’s device and an activity feed for family members that notifies them when their loved one is active or if there has been a lag in usual activity.

With a new “Circle of Support” feature, aging loved ones can now have up to 10 caregivers on their subscription. The aging person and primary caregiver can now add additional caregivers, or “circle members,” to care for an aging loved one. Amazon notes that Circle members can be siblings, cousins, friends, or close neighbors. Circle members can also include the primary caregiver’s spouse so that each spouse receives alerts on their smartphone. Other caregivers will have access to things like daily alerts and quick check-ins through the activity feed. The new feature is now available to all Alexa Together users.

Additionally, the service’s remote assistance feature will soon allow primary caregivers to remotely set up Alexa Routines, designed to seamlessly group actions together. For example, if a primary caregiver’s loved one starts each morning by turning off their alarm, turning on their bedroom light, asking for the weather and then the news, the primary caregiver can set up a custom routine that does all of these actions. automatically. By grouping actions into a routine, aging loved ones don’t have to ask Alexa to do each action separately.

“Primary caregivers will be able to set up routines for their aging loved ones just as they do for themselves, like turning on all the smart lights in the household at sunset or setting up a good night routine where Alexa will turn off the smart lights and play sleep sounds,” the company explained in a blog post. “Amazon will automatically send an email regarding the new routine to the aging loved one so they’ll be notified each time a new routine is set up. .”

Amazon has invested in using Alexa to care for the elderly and infirm. In addition to Care Hub and Alexa Together, the company announced last year that it was bringing Alexa to hospitals and senior living centers, like Atria and Eskaton Living Centers and hospitals, including Cedars-Sinai, BayCare and Houston Methodist. The company also said it will work with partners who can leverage the Alexa Smart Properties tools and APIs that allow them to develop specialized solutions for the senior care market. Although these senior care solutions are designed to be sold in a business-to-business (B2B) environment, Alexa Together targets the consumer market.

Alexa Together works with supported Alexa devices, like Echo, Echo Dot, or Echo Show, and is available as an add-on service or in a device bundle. The subscription service costs $19.99 per month or $199 per year.

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