Amazon customers suddenly obtain reimbursements for the products they bought and returned until 2018, as well as apologies from the online retailer after discovering “unresolved” problems. From a report: The precise scope of the reimbursements issued is not clear, but the leaders have suggested that this can be hundreds of millions of dollars. Financial director Brian Ossavsky, speaking at a conference call after the company published the results on May 1, said that Amazon had taken a single $ 1.1 billion in the first quarter in part linked to “certain historic customer yields” which have not been resolved. The load was also attributable to the cost of storage stocks in anticipation of prices.