Uber’s subscription service is misleading and too difficult to cancel, the Federal Commerce of US trade commission said on Monday in a trial.
The FTC costume Aims at Uber OneA subscription service that offers money members on Uber walks and discounts on food deliveries, among others. Uber presented the subscription, which costs $ 9.99 per month or $ 96 per year, in order to bring customers to make back on its application.
By launching Uber One to consumers, Uber overproses the amount of users that users can save, said FTC in its complaint. Uber has also signed some users for the subscription without their knowledge and makes it difficult to cancel, said the FTC.
“Americans are tired to register for unwanted subscriptions that seem impossible to cancel,” said FTC president Andrew Ferguson.
A Uber spokesperson said the company was “disappointed that the FTC has chosen to go ahead with this action”, adding that Uber thinks that it will prevail in a legal battle provided with the FTC.
“Uber One’s registration and cancellation processes are clear, simple and follow the letter and the spirit of the law,” said the spokesperson, adding: “Uber does not register or load consumers without their consent, and cancellations can now be made at any time in the application and take most people 20 seconds or less.”
The FTC trial indicates that Uber promises users $ 25 per month of savings if they use Uber One. This figure does not include what users have to pay for the subscription, said the FTC.
The trial also quotes users who “say they have been registered without consent,” said the FTC.
A user quoted in the FTC complaint said that he had clicked on “Leave, reject, refuse” each time Uber asked if he wanted to register for Uber when he created his Uber account. Later, when they checked the activity of their bank account, they realized that Uber had in fact signed them for the subscription service, according to the complaint.
Uber billed a different $ 9.99 per month to Uber One, although this person has never had a Uber account, according to the FTC complaint.
“I don’t even know how they got my debit card information,” said the anonymous person.
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